PROCESSING TIMES:

Processing / handling time is the time that it takes for us to process and pack your order.

* Please allow 2-5 Business days for order processing 

* This excludes CUSTOM items - please refer to product listing for times related to custom products 


The processing / handling time does NOT include the time it takes for Australia Post to get your order to you.


SHIPPING:

* Please allow 2-5 Business days for processing 
* This excludes CUSTOM items - please refer to product listing for times related to custom products 

*LOCAL PICK UP IS AVAILABLE IN BYFORD WESTERN AUSTRALIA - PLEASE ONLY SELECT THIS OPTION IF YOU CAN PICK UP FROM HERE. 
ONCE YOUR ORDER IS READY FOR COLLECTION I WILL EMAIL YOU WITH COLLECTION DETAILS / PICK UP TIMES 


RETURNS:

Please email hello@furmummaco.com.au within 14 days of receipt of delivery to let us know if something is wrong and we will aim resolve the issue as quickly as possible.

Any returns must be in original, unused condition, with all packaging and swing tags still in tact. *Please note there are no returns on custom products 

All shipping cost associated with the return is at the buyers expense and original shipping costs will not be refunded.

TOYS & ENRICHMENT : Please remember your dog’s safety is your responsibility. No dog toy is indestructible. Choose only toys that are the appropriate shape and size for your dog and always supervise your dog’s use of toy. If your dog damages a toy please discontinue use of the toy immediately.